Question 1 - How do I personalise an accessory?  

Use the drop down menu on each product page and select your preferred options. 

Question 2 - When will I receive my item? 

Standard Shipping is 5-7 business days. Express Shipping 1-3 business days. Shipping times may vary, depending on the season, location and how busy the shipping courier is. 

Question 3 - Do you do gift wrapping? 

Every item is presented in a luxurious fabric dust bag, along with a beautifully tied ribbon. 

Question 4 - When do you dispatch an item? 

We are proud of our 1-2 business day dispatch. As soon as we receive your order and payment is confirmed, we will start your monogramming. 

Question 5 - Where is Hugh and Hyde based?

Western Sydney. Read Our Story for more about our start up journey. 

Question 6 - Are your prices reduced at your pop-up stores? 

Yes, as a little thank you for coming to visit us. However we don't do complimentary gift wrapping in store, only online. 

Question 7 - Which fonts do you have?

Times New Roman and Arial. 

Question 8 - Do you offer monogramming services for events, expos and functions? 

Yes. We can do on-the-spot monogramming for events, big and small. Go to this page for more information or send us an email with the details of your event. We can organise a quote for you via email. 

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