Question 1 - How do I personalise an accessory?  

Use the drop down menu on each product page and select your preferred options. 

Question 2 - When will I receive my item? 

Standard Shipping is 5-7 business days. Express Shipping 1-3 business days. Shipping times may vary, depending on the season, location and how busy the shipping courier is. 

Question 3 - Do you do gift wrapping? 

Our items are presented in our custom luxurious fabric dust bag. This dust bag is complimentary for online orders and an additional charge at our Pop Up Stores. 

*Notebooks do not receive a fabric dust bag. 

Question 4 - When do you dispatch an item? 

We are proud of our 1-2 business day dispatch. As soon as we receive your order and payment is confirmed, we will start your monogramming. 

Question 5 - Where is Hugh and Hyde based?

Western Sydney. Read Our Story for more about our start up journey. 

Question 6 - Are your prices reduced at your pop-up stores? 

Yes, as a little thank you for coming to visit us. However we don't do complimentary gift wrapping in store, only online. 

Question 7 - Which fonts do you have?

Times New Roman. We have discontinued our Arial font due to unpopularity. 

Question 8 - Do you offer monogramming services for events, expos and functions? 

Yes. We can do on-the-spot monogramming for events, big and small. Go to this page for more information or send us an email with the details of your event. We can organise a quote for you via email.