Due to the permanent nature of personalisation, we do not offer refunds or exchanges once an item has been monogrammed due to change of mind. Please carefully choose your monograms before payment.

Refunds or Exchanges are not offered for Change Of Mind, even if the item hasn’t been monogrammed. An exchange or alternate remedy may be offered for items of equal or greater value at Manager’s discretion.

In the rare event your item is faulty without prolonged and excessive use, we offer a refund or exchange within 30 days of purchase with valid proof of purchase.

A receipt or proof of purchase is required for all returns and exchanges, including gifts.

To maintain the quality and integrity of our products, refunds or exchanges will not be offered if:

1. The item has been used or worn over a prolonged period of time over 30 days.

2. The item has been used outside of its intended purpose, resulting in damage or faults. For example, overfilling an accessory, forcefully stretching leather beyond its designed capacity, or exposing it to excessive weight or pressure.

3. The item shows signs of prolonged or excessive wear-and-tear over 30 days following the purchase date.

We kindly ask that all our accessories are treated with care. Products that have been used extensively or returned after significant wear will not be eligible for refund or exchange. Our team reserves the right to assess the condition of any returned items to determine eligibility.

We do not tolerate any form of abuse or disrespect towards our staff offering our services from our Boutique Store. We reserve the right to refuse service and contact Rouse Hill Town Centre Centre Management and/or Security if necessary.

• All Hugh and Hyde Store Policies apply to this promotion, including those related to returns, exchanges, and fair use.
• While stocks last. Stock levels are limited and not guaranteed.
• This promotion does not have a fixed end date and may conclude at any time without prior notice.
• T&Cs Apply
  

• Buy any accessories In-Store and get any Keyring 50% OFF, now valued at $22.50 with purchase.
• This promotion is currently exclusive to our Rouse Hill Boutique Store.
• T&Cs Apply

• Buy any Stationery Item In-Store and get your 2nd Stationery Item at 50% OFF.
• This promotion include all notebooks, notebook covers and pencil cases.
• This promotion excludes magnetic bookmarks.
• This promotion is currently exclusive to our Rouse Hill Boutique Store.
• T&Cs Apply